BD Intern

Role Summary

This role focuses on driving growth of potential customers and clients for Mumbai branches by managing end-to-end communication, relationship building, and coordination across multiple stakeholders.

Key Responsibilities

• Customer & Client Growth (Mumbai Branches)
• Identify, engage, and nurture potential customers and clients for all Mumbai branches.
• Support branch-level targets by converting enquiries into registrations.
• Communication Management
• Handle outgoing and incoming calls related to sales, enquiries, and registration support.
• Respond to and manage sales and support-related emails in a timely and professional manner.
• Coordinate via WhatsApp for quick updates, reminders, and follow-ups with students, parents, teachers, and clients.
• Stakeholder Coordination
• Maintain day-to-day coordination with clients, teachers, students, and their parents regarding schedules, classes, payments, and queries.
• Ensure smooth information flow between branches and all stakeholders.
• CRM & Follow-ups
• Update CRM software daily with call logs, enquiry details, follow-up status, and outcomes.
• Track leads from first contact to closure and ensure timely follow-ups to maximize conversions.
• Relationship Management
• Build and maintain long-term relationships with new and existing students and their families.
• Provide consistent support and guidance to enhance student satisfaction and retention.
• Workshops & Events
• Assist in planning, organizing, and managing relevant workshops and events.
• Coordinate registrations, confirmations, reminders, and on-ground support for events.
• Capture attendee details and feedback in the CRM for future engagement.

Desired Skills & Attributes

• Strong verbal and written communication skills (phone, email, WhatsApp).
• Excellent coordination and follow-up abilities.
• Comfortable using CRM or similar software tools.
• Customer-centric, patient, and relationship-oriented.
• Organized, proactive, and able to manage multiple tasks daily.