BD Executive (Offline)

Key Responsibilities

• Customer & Client Growth (Mumbai Branches)
• Calls, emails, WhatsApp, CRM updates, and event/workshop support - while building long-term relationships with students and their families.
• Identify, engage, and nurture potential customers and clients for all Mumbai branches.
• Support branch-level targets by converting enquiries into registrations.

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• Handle outgoing and incoming calls related to sales, enquiries, and registration support.
• Manage email communication for follow-ups, information sharing, and issue resolution.
• Use WhatsApp for quick coordination, reminders, and sharing updates with clients, teachers, students, and parents.

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• Coordinate daily with clients, teachers, students, and parents regarding schedules, classes, queries, and support needs.
• Ensure smooth information flow between branches and all stakeholders.

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• Update CRM software with all daily activities including calls, emails, WhatsApp interactions, and follow-up status.
• Track enquiry lifecycle from first contact to registration and post-registration support.
• Maintain accurate and up-to-date records for reporting and analysis.

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• Build and maintain long-term relationships with new and existing students and their parents.
• Provide consistent support and communication to enhance satisfaction and retention.
• Workshops & Events
• Assist in planning, coordinating, and managing relevant workshops and events.
• Support pre-event promotions, registrations, confirmations, and post-event feedback collection.

Desired Skills & Competencies

• Strong verbal and written communication skills (phone, email, WhatsApp).
• Customer-centric approach with the ability to build rapport and trust.
• Good organizational and coordination skills for handling multiple stakeholders.
• Basic to intermediate CRM or data-entry skills with attention to detail.
• Ability to follow up consistently and drive enquiry-to-registration conversions.
• Comfortable managing time-bound tasks and event-related activities.